Return & Refund Policy

1. Return window

You may return most items purchased from CatLove within 30 days of delivery for a full refund. To be eligible, items must be unused, in the original packaging, and in the same condition you received them. Items that have been used, washed, damaged, or are missing parts may not be eligible for a full refund.

2. Non-returnable items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

• Opened food, treats, and supplements
• Grooming and hygiene products that have been opened or used
• Gift cards

3. How to start a return

1. Contact us at support@catlove.shop with your order number and the reason for the return.
2. We will confirm your eligibility and provide return instructions.
3. Pack the item securely in its original packaging and ship it to the address we provide.
4. Once your return is received and inspected, we will notify you of the approval status.

4. Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. The exact time it takes for the refund to appear depends on your bank or card provider. Original shipping fees are non-refundable unless the return is due to our error.

5. Return shipping costs

If you are returning an item because you changed your mind, return shipping is at your expense. If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost and send a replacement or issue a full refund, whichever you prefer.

6. Exchanges

Need a different size or color? The fastest way is to return the item you have and place a new order for the item you want. If the exchange is due to a damaged or incorrect item, contact us and we will handle it at no extra cost to you.

7. Late or missing refunds

If you have not received your refund after 10 business days, first check with your bank or card provider. If you still have not received it, contact us at support@catlove.shop and we will investigate immediately.

8. Contact

Questions about our return policy? Reach us any time at support@catlove.shop — we usually reply within 24 hours on business days.